Welcome to Our Legal Documentation
At Autera, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our platform and services.
Information We Collect
1.1 Personal Information
We collect information you provide directly, including your name, email address, phone number, and account credentials when you register. We also collect information when you create listings, communicate with other users, or contact our support team.
1.2 Vehicle Information
When you create vehicle listings, we collect vehicle details, photos, descriptions, and any documentation you provide. We may also collect information from third-party vehicle databases for verification purposes.
1.3 Usage Information
We automatically collect information about how you use our platform, including pages visited, features used, time spent, and your interactions with listings. We also collect device information, IP addresses, and browser details.
1.4 Location Data
We may collect general location information based on your IP address to show relevant listings and comply with local regulations. We do not track precise location without your explicit consent.
How We Use Your Information
We use collected information to: provide and improve our services; facilitate connections between buyers and sellers; verify user and vehicle information; communicate with you about our services; prevent fraud and abuse; comply with legal obligations; personalize your experience; send important updates and promotional materials (with your consent); analyze usage patterns to enhance our platform.
Information Sharing and Disclosure
3.1 With Other Users
When you create listings or express interest in vehicles, certain information becomes visible to other users, including vehicle details, general location, and contact preferences. We facilitate communication but encourage using our platform's messaging system.
3.2 Service Providers
We share information with trusted third-party service providers who help us operate our platform, including payment processors (Stripe, Payzone), analytics providers (Google Analytics), and verification services. These providers are bound by confidentiality agreements.
3.3 Legal Requirements
We may disclose information when required by law, to protect our rights, prevent fraud, ensure user safety, or comply with legal processes. We will notify users when legally permitted.
Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and regular security assessments. We store data in secure data centers in the European Union. However, no system is completely secure, and we cannot guarantee absolute security.
Third-Party Services
Our platform may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for 7 years after account closure. You may request earlier deletion subject to legal and legitimate business requirements.
Your Rights and Choices
8.1 Access and Correction
You can access and update your account information through your profile settings. You may also request a copy of the personal information we hold about you.
8.2 Deletion
You can delete your account at any time through your account settings. We will remove your personal information subject to legal retention requirements and legitimate business needs.
8.3 Data Portability
You may request to receive your personal information in a structured, commonly used format or request that we transfer it to another service where technically feasible.
8.4 Communication Preferences
You can opt out of promotional communications through your account settings or by following unsubscribe instructions in our emails. We will continue to send important service-related communications.
Analytics and Advertising
We use Google Analytics to understand how users interact with our platform. We may use information to provide relevant advertising through third-party platforms. You can opt out of Google Analytics through browser settings or Google's opt-out tools. We do not sell personal information to advertisers.
International Data Transfers
While we primarily store data in the European Union, some service providers may process information in other countries. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly. Parents who believe we have inadvertently collected their child's information should contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify users of material changes through email or platform notifications. The updated policy will be posted on our platform with the effective date.
Contact Us
If you have questions about this Privacy Policy, want to exercise your rights, or need to report a privacy concern, please contact us at legal@autera.ma or support@autera.ma. We will respond to your inquiry within 30 days.